Frequently Asked Questions
Everything you need to know about our premium home and coffee essentials.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for glassware?
We offer a 30-day return policy for unused items in their original packaging. If your glassware arrives damaged, please contact our support team within 48 hours for a replacement.
Are HARIO glass products microwave and dishwasher safe?
Most of our heat-resistant glass products are microwave and dishwasher safe. Please check the specific product manual or the packaging icons to ensure compatibility for your specific model.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer wholesale opportunities for cafes and retailers?
Yes, we have a dedicated wholesale program for businesses. Please fill out our wholesale inquiry form on the 'Partners' page to receive our current catalog and pricing.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.